Frequently Asked Questions

VESSEL is a field & office management tool that puts you in control of the language you & your team speak. It enables an individual or a team to hold proprietary jargon eg. INITIALs, Acronyms, Mnemonics, slang or other terminology in-self curated directories on phone or tablet. So you can confirm the language you speak is correct. Always available at the tap of button, on or off-line.

Every licence holder whether ADMIN or USER can refer, scroll, search or swap between different BATCHES. Privately and secure behind your phone's protection measures. Choose a VESSEL teamleader to curate & amend your private jargon or language, then upload the content to all the team at once. You can moderate and upload new suggestions from within your team, so everyone shares the same precise information. It displays only the information or data you curate & upload. No Ads. No Pop-ups

Language is a living entity, ever changing! VESSEL offers a new dimension in glossaries. The app is Free of Charge to single users, or use the login details purchased by your company

VESSEL app is Free of Charge (FOC) to download & use as a single user! This is called an ADMIN account. If you decide to add friends or colleagues to your group you will need to pay. Contact help@vesselapp.io if you are a company wanting a White Knight arrangement.

If you're a group of friends one of you can pay the Piper in the Shop for your mates! 

2 items are NOT Free

1. If you wish to add friends, colleagues or family to share your content? For each person added you will be charged a recurring monthly fee at GB £2.16 incl. VAT. For further guidance see BATCH management FAQ
2. In the Shop which you will find via the web portal (using your unique login details) there maybe BATCHs there for sale. These hold content curated carefully to reflect terminology or jargon used in a particular sector. The cost of these is identified when you purchase 

The definition of a VESSEL is a hollow utensil such as a cup, basket or bucket. All these are used for holding liquids and other contents, it is also an alternate name for a ship. This VESSEL carries Jargon!

Yes, you can search (locally) in the BATCH you have open or globally within all BATCHES on your account. You can scroll, open any term in that BATCH or swap to other BATCHES that you currently hold on your phone. When you next have a signal, just tap Refresh Data in the MENU, and update your content. 

NB. you will not be able to follow links until your phone is within range of a signal

SETs are the building blocks of a BATCH. VESSEL app doesn't store just the translation of a given term. It includes:

1. CATEGORY - sector, discipline etc where a meaning applies. If you made a global search there may be more than one interpretation 
2. Term - item of jargon, Mnemonic
3. Meaning - the meaning that applies under this category 
4. Expanded description, and finally…
5. Link off app to a recommended helpful source.

So 5 useful pieces of information, not just one! No Ads & No Pop-ups. All BATCHES are constructed from many SETS. This structure facilitates faster searches 

Please relay the error, the context of why you believe it is incorrect and your contact email address using this mailbox help@vesselapp.io, please also include your team leader's mail address. Someone shall acknowledge your email within 2 working days

If a BATCH holds specialised, confidential or even private content, access to that BATCH may be controlled by the account holder. Apply to your team leader or line manager to gain access

ADMIN on its own is now Free! ADMIN+1 or ADMIN+8000 however big your team, VESSEL can cope

This formatting or architecture within the app aides speedy searches. Whether within one BATCH or all BATCHES. When you initiate a global search this includes all app currently in the app. This search may display more than one use of a term you searched. Helpfully the app identifies in which CATEGORY or sector each answer is located

If you've received a VESSEL Login email message directly or through your company use your email address and use the link to create a password. Login to the app. You're all set! BATCHES with your company terminology should be available for you to search. If not then tap Refesh Data in the MENU, if still nothing visible contact your team leader

If it's just you buying VESSEL, you'll have an ADMIN single (Premium) licence. Your Login gives you FULL functionality of the app where you can view the content; plus access to the web portal where you can edit BATCHES, build new ones or use the shop to buy existing BATCHES. Also you may add USER licences so you can share your content with friends, family members or work colleagues

Often the language we use day to day is more shorthand than a clear explanation. Texting is naturally cryptic and even truncated into initials. Plus we don't remember the exact meaning which shifts slightly with each person and time it's used. Groups tend to keep their jargon special to just themselves. 

VESSEL can hold your team's jargon on your phones, plus other collections of data should you need it to hand - all this available at the tap of a button. 

Next time you're in a Team's meet, trying to remember some new acronym, or set of INITIALs while trying to keep up with the general discussion, that's when VESSEL is greatl.  VESSEL supports mixed disciplines working together delivering a project by giving a crib to check quickly what a term means allows you to stay up with the conversation

My advice is:

1. Check to see VESSEL Login email has arrived in your mail browser- BUT DON'T Touch (check in Junk/trash if not received within 12 hours of your request)
2. Find & Download the app from Apple or Google Play (buried on Google so look deeply)
3. RTN to Login email & use link to create password
4. Open computer or web browser to use your new Login details to open portal https://vesselapp.io (if all opens OK have a snoop about and then use same Login details on your phone to set up app. You should only ever need to re-login after an upgrade or dead battery otherwise those details should stick. Enjoy VESSEL

You can view and amend your BATCHs in BATCH management. Any BATCH that you build yourself, buy from the Shop or are gifted to you FOC are stored in this section. You will find it via your web portal (using your unique login details). All the tools for you to create or amend BATCHs is available see. 

• TAP Download CSV Template to send the template to your own computer desktop if you want a little more freedom to build your content
• Tap Build BATCH is you wish to build your content straight to your library. If you ever decide you wish to continue on your computer Tap download CSV will send your BATCH to your downloads folder if linked.
• Edit your BATCH online
• Delete an old or unused BATCH
• Once you have completed building your new BATCH on your computer, open your web portal > BATCH management - TAP Upload your BATCH CSV - make it live in Edit BATCH by ticking the box. Open the app on your phone Tap ReFresh data in the Menu

Searching publicly for the meanings of proprietary language may alert malign groups to your activity, which may make your company a target. Algorithms track usage or trends. VESSEL offers a closed system to hold Acronyms, Mnemonics, INITIALs or terms specific to your work

Don't worry you only need WiFi or mobile data, when you want to update your content or chase down the hyperlink included in each SET. You can still search, swap BATCH, global search and read every term that is currently held on the app wherever you are, in a tent on a mountain or anywhere even with no signal.

A BATCH on VESSEL app refers to a group of content which has been curated expressly for your group. Your team leader may require the team to have access to proprietary meanings of mnemonics or acronyms that are in daily use. 

VESSEL provides you a simple personal crib to translate jargon, acronyms or INITIALs. It contributes to improving consistency of the language within a closed group or team. The truist meaning of any word is that held by the speaker/author - each of us always believe we are right!

BATCHES are how the content you upload is formatted on VESSEL. This formatting ensures your information is quick to search, and finds your answer or answers easily. Each BATCH is constructed of many SETS. VESSEL app doesn't hold just a simple translation like a glossary, but the Sector - the Term - Meaning - expanded description and finally a link off app.

Jargon has become ingrained in our daily lives, both at work with flexible working, on cloud-based collaborations like Teams, Zoom or Meta world; but also at home too on social media and other leisure activities. Jargon includes any shortened proprietary language that you may use day to day. Any acronyms, mnemonics, INITIALs used by a profession, group or sector which are not immediately simple to understand for those not conversant.

When your team leader changes or adds new content on your BATCHES, they upload it. Each member of the team should Re-Fresh Data to see these updates. Simply go to the MENU in the app tap Refresh Data and new items within any content you hold on the app, will be updated

Yes, if the USER account was gifted to you by a team leader or friend they will be paying for it. Unless they have requested your account be deleted

ADMIN is the premium account and is Free of Charge (FOC). It may be referred to as a VESSEL license or account. Use your Login details ie. your email address and the password you have chosen to open the app. Go online to access the web portal. There you can buy BATCHES from the shop, create your own (at no cost currently). You can buy USER level accounts for friends or colleagues, so that you can all see and share the same content. As an ADMIN account holder you have full access to all functionality supplied in the app and web portal

A USER account is bought for you (gifted to you) by a friend or team leader who wants to share a “language” with you. You have access to search, scroll through or view any BATCHES that are issued to you on the app. However you cannot add or amend your own content or BATCHES onto the app yourself. NB. however you could build a BATCH, email it to your Team leader who could upload it for you :0)

This is so the content flows from one single direction, which should ensure the team's language remains accurate, consistent and does not just become a babbel. This doesn't stop team members submitting new content. If they identify terminology meanings that are becoming confused they can suggest additions, or corrections for existing content, to their VESSEL moderator. The benefit VESSEL offers is how easily these changes can be made. However the flow is always “topdown”. 

Whoever holds the ADMIN account for your group, may create a moderator role to support the team, or perhaps may take this role on themselves. The moderator would be the “gateway” for new acronyms or terms submitted by members of the team. They curate, make decisions on taking up new content or amending existing, supported by the team leader

A BATCH may hold specialised or confidential content, and access to the BATCH may therefore be controlled by the account holder. Your request to access may have been relayed to your team leader, or account holder, to confirm access

A number of BATCHs are available in the shop. You can buy these BATCHs to inform yourself or your Team. They have been carefully curated for use in specific sectors of business. Be aware they may also have controls on their access as the information may be considered confidential